• Acts as a single point of contact for Specialty Pharmacy clients on more complex implementation phases and post implementations.
• Ensures all project parameter information required for implementation is accurate, complete and supportable before committing to services with the client; continues to work through open items, manages risk point escalation and brings closure in a timely manner to ensure client expectations are reasonable and understood.
• Gathers, verifies, and disseminates all documented information for new client implementations.
• Ensures thorough documentation and communication with special emphasis on custom components upon completion of all implementation duties including post-implementation follow-ups.
• Ensures performance guarantees regarding implementation are understood, agreed to by both parties, documented and achieved.
• Responsible for writing and reviewing Request for Proposal (RFP) responses upon request. Assists with finalist meetings either by attending or providing information and materials.
• Handles more complex issue resolution cases escalated from other team members.
• Ensures timely response to inquiries and uses knowledge of our clients and systems to troubleshoot the problem, determines what caused the issue, initiates the appropriate steps to correct it, initiates any documentation or procedural updates needed to avoid the issue from being repeated and escalates appropriately for final reconciliation; continues to work with client after implementation to resolve any issues or complete any outstanding items.
• Acts as a lead on task force committees, initiates discussion, educates other task force members and trains the team on the final product. Coaches, mentors, guides and provides oversight to less senior team members.
• Acts as a subject matter expert and offers support for other team members or clients; shares knowledge on a regular basis with team members to ensure everyone is kept up to date.
• Assists strategic account management with implementation of complex components for existing clients.
• Other responsibilities as judgment or necessity dictate.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• Bachelor's degree in business or related area of study; or equivalent combination of education and/or relevant work experience
• 5 years' work experience in project management, account management, operations management, or related field
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate level skills with Microsoft Office suite of products
• Willing to travel up to/at least 30% of the time for business purposes (within state and out of state).